Become a Process Pro: Process Analyst at Clario

Do you thrive on streamlining operations and boosting efficiency? Are you a detail-oriented problem-solver with a passion for process improvement? If so, join Clario as a Process Analyst and make a real impact on our customer care department!

What you’ll do:

• Optimize business processes: Analyze, refine, and implement improvements for CRM, ticketing, and document management systems.




• Become a process guru: Create detailed documentation, flowcharts, and training materials to ensure smooth operations.




• Support the team: Assist helpdesk agents with technical issues, provide data for problem-solving, and maintain knowledge bases.




• Be a data whiz: Analyze data to identify trends, track performance, and generate insightful reports for management.




• Embrace change: Implement new processes, manage external consultations, and work closely with other departments to ensure regulatory compliance.

What you bring:

• Technical chops: Familiarity with CRM, ERP systems, and ideally Microsoft Office Suite.




• Analytical mind: Strong problem-solving and data analysis skills to identify and address inefficiencies.




• Communication magic: Excellent written and verbal communication skills to train, collaborate, and document clearly.




• Team player: Collaborative spirit and willingness to support colleagues for shared success.




• Learning bug: Passion for continuous learning and a knack for staying updated on industry trends.

Bonus points for:

• Technical expertise: Experience with SQL, HTML, CSS, JavaScript, PHP, and .NET development.




• Industry knowledge: Understanding of medical equipment or related products.




• Leadership potential: Eagerness to take ownership and share insights to drive department-wide improvement.

Why Clario?

• Make a difference: Contribute to exceptional customer care and support for clinical trial sites.




• Be part of a passionate team: Join a collaborative and supportive environment that values your ideas.




• Grow your career: Gain exposure to diverse projects, technologies, and industry experts.




• Embrace our values: Courageously curious, deliver exceptional, people first, always.

Ready to unleash your process wizardry? Apply today and join Clario on a journey to optimize operations and deliver outstanding customer care!

Locations: India (Remote)

Job Type: Full-time

Don’t wait, your dream job awaits!

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Apply Link: https://clarioclinical.wd1.myworkdayjobs.com/clarioclinical_careers/job/India-Remote/Process-Analyst_R12261-1?source=Linkedin

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