Technical Support Associate at Mphasis
Are you a recent graduate with a passion for helping others? Do you enjoy troubleshooting technical problems? Then this Technical Support Associate role at Mphasis might be the perfect fit for you!
About the company:
Mphasis is a leading IT solutions provider offering a variety of services including Application development, Business Process Outsourcing (BPO), and Infrastructure services. They are looking for a Technical Support Associate to join their team and provide technical assistance to customers.
Job Responsibilities:
- Troubleshoot and fix Hardware/Networking/OS related issues over the phone.
- Provide excellent customer service and demonstrate a “Customer First” culture in every interaction.
- Effectively communicate with customers to understand and resolve their technical problems.
- This role may involve upselling products or services to customers.
Qualifications:
- Bachelor’s degree (any stream)
- Excellent written and verbal communication skills in English and any one regional language
- Basic computer hardware knowledge
- Ability to handle pressure and maintain emotional stability
- Strong problem-solving and analytical skills
- Excellent customer service skills with patience and empathy
Benefits:
- Competitive salary and benefits package
- Opportunity to work for a leading IT solutions provider
- Fast-paced and dynamic work environment
- Chance to develop your technical and customer service skills
Additional details:
Job Level: L1 Engineer
Experience: 0 – 1 years
Salary: 2.5-3.5 Lacs P.A.
Shift Timing: Day Shift
Location: Bangalore
Apply Link: