Job Overview
The Associate/Senior Associate – Operations 2026 Notification is released for candidates interested in full-time roles in the Business Process Management (BPM) sector. This opportunity is offered by WNS Global Services at its Airoli, Maharashtra location. The role focuses on customer interaction services and operational support, where selected candidates will be responsible for handling customer queries, resolving issues, and meeting defined quality and productivity standards.
This position is suitable for fresh graduates as well as candidates with limited prior experience in customer service or operations. The role requires strong communication skills, attention to detail, and the ability to work with internal systems and applications. The employment type is full-time, and the job location is within a designated SEZ at Airoli Mindspace, Navi Mumbai.
Organization Details
WNS (Holdings) Limited is a publicly listed global BPM company. It provides a wide range of business process management services to clients across multiple industries. The organization works with businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities.
The company combines domain expertise with technology and analytics to deliver digital-led solutions. WNS supports more than 400 clients worldwide and employs over 44,000 professionals. Its service offerings include finance and accounting, procurement, customer interaction services, and human resources. The organization emphasizes operational excellence and collaborative delivery models tailored to client requirements.
Eligibility Criteria
Candidates applying for the Associate/Senior Associate – Operations role must meet the educational and skill-related eligibility requirements as provided in the official job details.
Applicants should be either graduate freshers or candidates who have completed HSC with a minimum of six months of relevant experience. The role requires basic proficiency in computer applications and familiarity with standard customer service practices. Candidates should be comfortable using multiple tools and applications to research and resolve customer issues.
Strong listening, verbal, and written communication skills are essential for this position. Applicants must also demonstrate logical thinking, analytical ability, and problem-solving skills to handle customer concerns effectively and accurately.
Age Limit
No specific age limit has been mentioned in the official job information for the Associate/Senior Associate – Operations role. Candidates are advised to refer only to the provided eligibility details and ensure they meet the educational and experience requirements before applying.
Selection Process
The selection process details have not been explicitly specified in the available information. However, based on the nature of the role, candidates may be assessed on communication skills, problem-solving ability, and basic computer proficiency.
The selection process is expected to align with internal hiring standards and operational requirements. Applicants should be prepared to demonstrate their ability to meet quality targets, productivity expectations, and customer service standards during the recruitment process.
Salary
The salary details for the Associate/Senior Associate – Operations position have not been disclosed in the provided job notification. Compensation is expected to be as per company norms and aligned with the candidate’s qualifications, skills, and experience.
Applicants are advised to rely only on official communication from the company regarding salary structure and benefits.
Important Dates
No specific dates related to application start, application end, or recruitment timelines have been mentioned in the available information. Candidates should apply as per the current job availability and monitor official updates for any changes or deadlines.
Application Fee
There is no information provided regarding any application fee for this recruitment. Candidates should be cautious of unofficial sources requesting payment and rely only on authorized application channels.
How to Apply
Interested and eligible candidates can apply online for the Associate/Senior Associate – Operations role. Applicants should ensure that all required information is correctly filled in while submitting the application. Relevant educational and experience details must be accurate and up to date.
Candidates are advised to carefully review the job responsibilities and eligibility criteria before applying. Only applications submitted through the official recruitment process will be considered.
