Job Overview
Firstsource Solutions has released the Customer Service Associate – Voice job notification for 2025. This is a full-time opportunity based in Bangalore, Karnataka, and is suitable for fresh graduates as well as candidates with prior customer service experience. The role is positioned at the associate level and falls under the Operations department.
The Customer Service Associate – Voice role is a frontline position responsible for delivering high-quality customer support to clients across various regions. Employees in this role act as brand ambassadors, handling customer interactions through voice, email, and chat channels while ensuring customer satisfaction and adherence to service standards.
The job posting date for this position is 30 December 2025, and the requisition ID associated with this role is 8356.
Organization Details
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. The company specializes in helping organizations transform and reimagine business processes to achieve improved efficiency, deeper insights, and superior outcomes.
Firstsource serves as a trusted long-term partner to more than 100 leading brands across the globe, with operations in the United States, United Kingdom, Philippines, India, and Mexico. The organization follows a “rightshore” delivery model, offering end-to-end solutions across the complete customer lifecycle.
The company operates across multiple industry verticals, including Healthcare, Telecommunications and Media, and Banking, Financial Services, and Insurance. Its client portfolio includes Fortune 500 and FTSE 100 companies, reflecting strong global credibility and operational scale.
Eligibility Criteria
Candidates applying for the Customer Service Associate – Voice role should meet the educational and skill-related requirements specified by Firstsource Solutions.
The position is open to graduate freshers. Undergraduate candidates with a minimum of two years of experience are also eligible to apply. Prior experience in customer service is preferred but not mandatory.
Applicants must possess excellent communication skills in English. Proficiency in additional European languages is considered an added advantage. Candidates should demonstrate a strong customer service orientation and the ability to handle customer concerns calmly and professionally.
Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Candidates should also be willing to work in a fast-paced environment and adapt to flexible working hours, including weekends and holidays, to support 24/7 operations.
Age Limit
Firstsource Solutions has not specified any age limit for the Customer Service Associate – Voice position. Candidates are advised to apply based on their eligibility and suitability for the role.
Selection Process
The selection process for this position has not been detailed in the notification. However, the hiring process may typically include application screening, assessment of communication skills, interviews, and other evaluations as determined by the company.
Firstsource reserves the right to define and modify the selection stages in line with organizational requirements.
Salary
The salary details for the Customer Service Associate – Voice role have not been disclosed. Compensation will be offered as per Firstsource Solutions’ internal pay structure and industry standards for full-time customer service roles.
Important Dates
Job Posting Date: 30 December 2025
The application closing date has not been mentioned. Candidates are encouraged to apply at the earliest.
Application Fee
There is no information provided regarding an application fee. Candidates are advised not to make any payments to third parties for job applications.
